Design thinking application methodology for pediatric service innovation
Fecha:
2018Palabra clave:
Revista / editorial:
Communications in Computer and Information ScienceCitación:
Cárdenas L.F.S., Ibarra E.R.B., Díaz-Piraquive F.N., Rojas I.R., González-Crespo R., Calvo A. (2018) Design Thinking Application Methodology for Pediatric Service Innovation. In: Uden L., Hadzima B., Ting IH. (eds) Knowledge Management in Organizations. KMO 2018. Communications in Computer and Information Science, vol 877. Springer, Cham. https://doi.org/10.1007/978-3-319-95204-8_19Tipo de Ítem:
conferenceObject
Resumen:
Design Thinking is defined as a methodology that facilitates the generation and implementation of innovative ideas contributing to competitiveness in the current dynamic context. The aim of this article delves into the concept of Design Thinking, its potential application in the health sector and presents a methodology designed from theoretical contributions for innovation in the service experience of pediatric patients in a hospital. The present study shows excellent results about the implementation of Design Thinking in the Health Sector, specifically in a Pediatric Department. The contribution of the Design Thinking methodology was the Hospital Classrooms and the development of a videogame for the understanding of Acute Lymphoid Leukemia that could help the wellness and the quality of life of pediatric patients.
Descripción:
Ponencia de la Conferencia "13th International Conference on Knowledge Management in Organizations, KMO 2018; Zilina; Slovakia; 6 August 2018 through 10 August 2018"
