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dc.contributor.authorAvelar-Sosa, Liliana
dc.contributor.authorFlor-Montalvo, Francisco Javier (1)
dc.contributor.authorAvelar-Sosa, Liliana
dc.contributor.authorSánchez-Ramírez, Cuauhtémoc
dc.contributor.authorJiménez-Macías, Emilio
dc.date2019-11-01
dc.date.accessioned2020-03-02T08:48:41Z
dc.date.available2020-03-02T08:48:41Z
dc.identifier.issn20711050
dc.identifier.urihttps://reunir.unir.net/handle/123456789/9869
dc.description.abstractTotal quality management (TQM) is a lean manufacturing tool that focuses on ensuring the production of goods that meet design specifications and give customer satisfaction, both attractive benefits highly appreciated by managers. However, there are several factors involved in the success of TQM programs, many of which are cultural aspects associated with human resources (HR). This article presents a structural equation model that integrates three latent variables related to internal HR: “managerial commitment,” “employee integration,” and “training and education,” which are linked to the operational benefits of a manufacturing system. The variables are connected through six hypotheses that have been validated with information obtained from 398 responses of a questionnaire applied to manufacturing industry professionals. In addition, a sensitivity analysis was carried out to describe the probabilities of occurrence for the variables at low and high levels. The hypotheses were statistically validated with the partial least squared technique, where the results showed that human factors play an essential role in the success of TQM, since the direct, indirect, and total effects of managerial commitment, employee integration and training, and education processes on the benefits obtained from the implementation of TQM were statistically significant at 95% confidence.es_ES
dc.language.isoenges_ES
dc.publisherSustainability (Switzerland)es_ES
dc.relation.ispartofseries;vol. 11, nº 22
dc.relation.urihttps://www.mdpi.com/2071-1050/11/22/6488es_ES
dc.rightsopenAccesses_ES
dc.subjectTQMes_ES
dc.subjectPLSes_ES
dc.subjectSEMes_ES
dc.subjecthuman resourceses_ES
dc.subjectScopuses_ES
dc.subjectJCRes_ES
dc.titleHuman resource abilities and skills in TQM for sustainable enterpriseses_ES
dc.typeArticulo Revista Indexadaes_ES
reunir.tag~ARIes_ES
dc.identifier.doihttps://doi.org/10.3390/su11226488


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