• Asymmetric effects of WiFi on overall satisfaction 

      Mellinas, Juan Pedro ; Nicolau, Juan L. (Annals of Tourism Research, 09/2019)
      The Internet connection provided by hotels is one of the services that has a greater influence on consumers’ level of satisfaction (Antonio, de Almeida, Nunes, Batista, & Ribeiro, 2018; Hamilton, Rust, Wedel, & Dev, 2017; ...
    • Average scores integration in official star rating scheme 

      Mellinas, Juan Pedro ; Reino, Sofia (Journal of Hospitality and Tourism Technology, 17/09/2019)
      Purpose Evidence suggests that electronic word-of-mouth (eWOM) plays a highly influential role in decision-making when booking hotel rooms. The number of online sources where consumers can obtain information on hotel ratings ...
    • Dependency of spanish urban hotels on Booking.com 

      Mellinas, Juan Pedro (Tourism Analysis, 2019)
      There is an increasing dependency of hotels on online travel agencies (OTAs) around the world, particularly in Booking.com when we focus on Europe, but there is a lack of information about accurate data related to market ...
    • Does hotel size matter to get more reviews per room? 

      Mellinas, Juan Pedro ; Martín-Fuentes, Eva (Information Technology & Tourism, 06/2019)
      The number of reviews on websites like TripAdvisor may improve hotel ratings and hotel rankings, which favors the perception of hotel quality. Previous studies have focused on the total number of reviews for each hotel, ...
    • Fake advertising? Neutrality in descriptions beside overall hotel scores 

      Mellinas, Juan Pedro ; Reino, Sofia (Hospitality & Society, 01/09/2019)
      Hotel reviews influence travellers' booking decisions. Research on this topic is focused on the scores or comments given through the reviews. However; no studies have looked reviews into the one-word descriptions associated ...
    • Hotels that most rely on Booking.com – online travel agencies (OTAs) and hotel distribution channels 

      Martín-Fuentes, Eva; Mellinas, Juan Pedro (Tourism Review, 11/2018)
      Purpose: The purpose of this paper is to know which hotels mostly rely on Booking.com, investigating the level of presence on Booking.com around the world by country, hotel size, hotel category and managerial form. Neither ...
    • Inconsistent behavior in online consumer reviews: The effects of hotel attribute ratings on location 

      Mellinas, Juan Pedro ; Nicolau, Juan L.; Park, Sangwon (Tourism Management, 04/2019)
      The purpose of this article is to analyze the effects of hotel attribute ratings on location. This analysis is highly pertinent given the prevailing use of reviews and their potential interdependence. Within the framework ...
    • Inconsistent behavior in online consumer reviews: The effects of hotel attribute ratings on location 

      Mellinas, Juan Pedro ; Nicolau, Juan L.; Park, Sangwon (Tourism Management, 04/2019)
      The purpose of this article is to analyze the effects of hotel attribute ratings on location. This analysis is highly pertinent given the prevailing use of reviews and their potential interdependence. Within the framework ...
    • What Percentage of Travelers Are Writing Hotel Reviews? 

      Mellinas, Juan Pedro (Trends in tourist behavior: new products and experiences from Europe, 2019)
      Researchers have been using hotel reviews databases as a source of information, publishing hundreds of papers during the last decade with data from TripAdvisor, Booking.com and similar websites. This paper uses a sample ...