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The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands
(Tourism and Hospitality Research, 2020-07-01)
Leadership provides a strategy to deal with intense competition and high customer expectations in the hotel industry. This paper analyses the ability of managers’ transformational and authentic leadership to predict customer ...
The impact of transformational leadership on the job satisfaction of internal employees and outsourced workers
(Cogent Business y Management, 2020-01)
Transformational leadership has become a successful management tool for managers in the hotel industry. The primary aim of this study is to investigate the relationship between leadership and job satisfaction, as well as ...
Is Customer Satisfaction Achieved Only with Good Hotel Facilities? A Moderated Mediation Model
(Administrative Sciences, 2023)
Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of ...