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Average scores integration in official star rating scheme
(Journal of Hospitality and Tourism Technology, 2019-09-17)
Purpose Evidence suggests that electronic word-of-mouth (eWOM) plays a highly influential role in decision-making when booking hotel rooms. The number of online sources where consumers can obtain information on hotel ratings ...
Fake advertising? Neutrality in descriptions beside overall hotel scores
(Hospitality & Society, 2019-09-01)
Hotel reviews influence travellers' booking decisions. Research on this topic is focused on the scores or comments given through the reviews. However; no studies have looked reviews into the one-word descriptions associated ...
Does hotel size matter to get more reviews per room?
(Information Technology & Tourism, 2019-06)
The number of reviews on websites like TripAdvisor may improve hotel ratings and hotel rankings, which favors the perception of hotel quality. Previous studies have focused on the total number of reviews for each hotel, ...
Dependency of spanish urban hotels on Booking.com
(Tourism Analysis, 2019)
There is an increasing dependency of hotels on online travel agencies (OTAs) around the world, particularly in Booking.com when we focus on Europe, but there is a lack of information about accurate data related to market ...