• Human resource abilities and skills in TQM for sustainable enterprises 

      Avelar-Sosa, Liliana; Flor-Montalvo, Francisco Javier (1); Avelar-Sosa, Liliana; Sánchez-Ramírez, Cuauhtémoc; Jiménez-Macías, Emilio (Sustainability (Switzerland), 01/11/2019)
      Total quality management (TQM) is a lean manufacturing tool that focuses on ensuring the production of goods that meet design specifications and give customer satisfaction, both attractive benefits highly appreciated by ...