Asymmetric effects of WiFi on overall satisfaction

dc.contributor.author	Mellinas, Juan Pedro
dc.contributor.author	Nicolau, Juan L.
dc.date	2019-09
dc.date.accessioned	2019-09-30T11:37:33Z
dc.date.available	2019-09-30T11:37:33Z
dc.identifier.issn	01607383
dc.identifier.uri	https://reunir.unir.net/handle/123456789/9370
dc.description.abstract	The Internet connection provided by hotels is one of the services that has a greater influence on consumers’ level of satisfaction (Antonio, de Almeida, Nunes, Batista, & Ribeiro, 2018; Hamilton, Rust, Wedel, & Dev, 2017; Li, Law, Vu, Rong, & Zhao, 2015). Nevertheless, the analysis of the potential differentiated effect of positive and negative WiFi ratings on satisfaction (asymmetric impacts) is a gap that this research attempts to fill, especially considering the different alternative overall satisfaction measures available. More important it is to know whether these symmetric/asymmetric effects are constant across different satisfaction measures.	es_ES
dc.language.iso	eng	es_ES
dc.publisher	Annals of Tourism Research	es_ES
dc.relation.ispartofseries	;vol. 78
dc.relation.uri	sciencedirect.com/science/article/abs/pii/S0160738318301531?via%3Dihub	es_ES
dc.rights	restrictedAccess	es_ES
dc.subject	Scopus	es_ES
dc.subject	JCR	es_ES
dc.title	Asymmetric effects of WiFi on overall satisfaction	es_ES
dc.type	Articulo Revista Indexada	es_ES
reunir.tag	~ARI	es_ES
dc.identifier.doi	https://doi.org/10.1016/j.annals.2018.12.023

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