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dc.contributor.authorMellinas, Juan Pedro (1)
dc.contributor.authorNicolau, Juan L.
dc.contributor.authorPark, Sangwon
dc.date2019-04
dc.date.accessioned2019-02-27T15:57:25Z
dc.date.available2019-02-27T15:57:25Z
dc.identifier.issn1879-3193
dc.identifier.urihttps://reunir.unir.net/handle/123456789/7992
dc.description.abstractThe purpose of this article is to analyze the effects of hotel attribute ratings on location. This analysis is highly pertinent given the prevailing use of reviews and their potential interdependence. Within the framework of prospect theory, the results show that: i) the assessment of location is influenced by the evaluation of other hotel attributes; ii) this influence is asymmetric, in line with the loss aversion phenomenon (the consumer punishes the hotel more harshly for dissatisfaction than praises it lavishly for satisfaction); and iii) the effect of a change in the evaluations of other hotel attributes on the assessment of location presents a pattern that reverses the diminishing sensitivity property. Relevant research and managerial implications are outlined.es_ES
dc.language.isoenges_ES
dc.publisherTourism Managementes_ES
dc.relation.ispartofseries;vol. 71
dc.relation.urihttps://www.sciencedirect.com/science/article/pii/S0261517718302693?via%3Dihubes_ES
dc.rightsrestrictedAccesses_ES
dc.subjectreviewses_ES
dc.subjectratingses_ES
dc.subjectlocationes_ES
dc.subjectprospect theoryes_ES
dc.subjectloss aversiones_ES
dc.subjectdiminishing sensitivityes_ES
dc.subjectJCRes_ES
dc.subjectScopuses_ES
dc.titleInconsistent behavior in online consumer reviews: The effects of hotel attribute ratings on locationes_ES
dc.typeArticulo Revista Indexadaes_ES
reunir.tag~ARIes_ES
dc.identifier.doihttps://doi.org/10.1016/j.tourman.2018.10.034es_ES


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