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Customer knowledge management: Micro, small and medium - Sized enterprises in Bogotá - Colombia
(Communications in Computer and Information Science, 2019)
The idea of Customer Knowledge Management (CKM) is quite new, especially linked to operations within an organization. In this context, it is required to recall 80’s worldwide concepts as Customer Relation Ship (CRM) or ...
Analysis and characterization of project management in the Colombian enterprise context
(CONIITI 2019, 2019)
The scientific literature about Project Management highlights several research works around the performance of project management, typically from an exploratory perspective, with a limited statistical sample and developed ...
Using clustering methods to deal with high number of alternatives on Group Decision Making
(7th International Conference on Information Technology and Quantitative Management (ITQM), 2019)
Novel Group Decision Making methods and Web 2.0 have augmented the quantity of data that experts have to discuss about. Nevertheless, experts are only capable of dealing with a reduced set of information. In this paper, a ...