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Service and e-service quality and satisfaction of students from the european higher education area: a measurement scale of quality of higher education from a student's perspective

Ortega-Mohedano, José (1); Rodríguez-Conde, Mª José; Muñoz-Gallego, Pablo (11th Annual International Conference of Education, Research and Innovation (ICERI), 2018)

In this paper we have tried to contribute to the debate on the evaluation of the performance of higher education institutions (HEIs). More specifically, to the quality assessment of higher education developed by universities. ...