ListarArtículos Científicos WOS y SCOPUS por tema "hotel industry"
Mostrando ítems 1-1 de 1
-
The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands
(Tourism and Hospitality Research, 01/07/2020)Leadership provides a strategy to deal with intense competition and high customer expectations in the hotel industry. This paper analyses the ability of managers’ transformational and authentic leadership to predict customer ...