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Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector
(Sustainability in Innovation and Entrepreneurship, 2018)
As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to ...
Client Profile of Spanish Fitness Centers: Segmentation by Loyalty and Characteristics of the Client
(Sports Management as an Emerging Economic Activity: Trends and Best Practices, 2017)
With the growth of the fitness sector, a concern for client loyalty emerges as managers recognize its importance. Loyalty is the client’s predisposition to select a preferred provider and the tendency to resist any persuasion ...