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    Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector

    Autor: 
    Martínez-Martínez, Aurora
    ;
    Cegarra-Navarro, Juan Gabriel
    ;
    García-Pérez, Alexeis
    Fecha: 
    2018
    Palabra clave: 
    knowledge management; empirical-examination; creation; performance; behavior; strategies; companies; paradigm; hotels; model; WOS; Scopus(2); WOS(2)
    Revista / editorial: 
    Sustainability in Innovation and Entrepreneurship
    Tipo de Ítem: 
    Articulo Revista Indexada
    URI: 
    https://reunir.unir.net/handle/123456789/6675
    DOI: 
    https://doi.org/as: 87-101 DOI: 10.1007/978-3-319-57318-2_6
    Dirección web: 
    https://link.springer.com/chapter/10.1007%2F978-3-319-57318-2_6
    Resumen:
    As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.
    Descripción: 
    Es un capítulo del libro: Martínez-Martínez A., Cegarra-Navarro J.G., García-Pérez A. (2018) Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector. In: Leal-Millan A., Peris-Ortiz M., Leal-Rodríguez A. (eds) Sustainability in Innovation and Entrepreneurship. Innovation, Technology, and Knowledge Management. Springer, Cham.
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