Improving Environmental Management Systems by ISO 9001 in the Spanish Hospitality Sector
Martínez-Martínez, Aurora (1)
Cegarra-Navarro, Juan Gabriel
Tipo de Ítem:Articulo Revista Indexada
As the Knowledge Management discipline continues to evolve, socialisation, externalisation, combination and internalisation remain as key management practices for the creation of knowledge which enables organisations to successfully address environmental challenges. This paper examines the relevance and importance of an ISO 9001 certification as an enabler of Nonaka and Takeuchi's SECI model and the processes of reusing and updating the environmental knowledge of an organisation. These relationships are examined through an empirical study of 87 companies in the Spanish hospitality sector using repeated measures ANOVA validated by factor analysis. The study has direct implications for management practice as ISO 9001 represents a long-term programme to change, and a proactive way to improve knowledge management practices. Therefore, in order to consolidate knowledge management practices, companies need to provide and support organisational structures as ISO 9001.
Este ítem aparece en la(s) siguiente(s) colección(es)
Mostrando ítems relacionados por Título, autor o materia.
Martínez-Martínez, Aurora (1); Cegarra-Navarro, Juan Gabriel; García-Pérez, Alexeis (Tourism Management, 10/2015)A review of the literature confirms that there is a need for knowledge management frameworks which support knowledge creation, particularly in those organisations having to operate in a changing environment. Socialisation, ...
García-Pérez, Rafael; Santos-Delgado, Juan Manuel; Buzón-García, Olga (1) (International Journal of Educational Technology in Higher Education, 07/2016)The social and interactive dimension has taken on particular relevance with the appearance of new technologies in education, making the capacity for virtual empathy a key competence for promoting learning processes in ...
Martínez-Martínez, Aurora; Cerdá Suárez, Luis Manuel (1); Sánchez Montero, Roberto; Asensio del Arco, Eva (1) (Journal of Industrial Engineering and Management, 2018)Purpose: The aim of this study is to investigate the importance of Knowledge Management as a tool for improving business processes in a different context from the industrial organizations, as an archaeological museum. ...