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Listar por autor "Muriel-Perea, Yasser de Jesús"

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    • Advances, Opportunities, and Challenges in the Digital Transformation of HEIs in Latin America 

      Serna Gómez, José Humberto; Díaz Piraquive, Flor Nancy; Muriel-Perea, Yasser de Jesús; Díaz Peláez, Alejandro (Lecture Notes in Educational Technology, 2021)
      The information society is characterized by the information data conversion and the information in knowledge to support the decision making and the human development. In this sense, the digital transformation implies not ...

    • Customer knowledge management: Micro, small and medium - Sized enterprises in Bogotá - Colombia 

      Muriel-Perea, Yasser de Jesús; Díaz Piraquive, Flor Nancy; González-Crespo, Rubén ; Cortés Puya, Trinidad (Communications in Computer and Information Science, 2019)
      The idea of Customer Knowledge Management (CKM) is quite new, especially linked to operations within an organization. In this context, it is required to recall 80’s worldwide concepts as Customer Relation Ship (CRM) or ...

    • Non profit institutions IT governance: Private high education institutions in bogota case 

      Muriel-Perea, Yasser de Jesús; Díaz Piraquive, Flor Nancy; González-Crespo, Rubén ; Rozo-Rojas, Ivanhoe (Communications in Computer and Information Science, KMO 2017, 2017)
      Higher Education institutions (HEI) and non-profit institutions are relevant in the education sector because they can create a private and public value. In fact, to a great extent, the development of a country is linked ...