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Customer knowledge management: Micro, small and medium - Sized enterprises in Bogotá - Colombia
(Communications in Computer and Information Science, 2019)
The idea of Customer Knowledge Management (CKM) is quite new, especially linked to operations within an organization. In this context, it is required to recall 80’s worldwide concepts as Customer Relation Ship (CRM) or ...
Non profit institutions IT governance: Private high education institutions in bogota case
(Communications in Computer and Information Science, KMO 2017, 2017)
Higher Education institutions (HEI) and non-profit institutions are relevant in the education sector because they can create a private and public value. In fact, to a great extent, the development of a country is linked ...