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Customer knowledge management: Micro, small and medium - Sized enterprises in Bogotá - Colombia
(Communications in Computer and Information Science, 2019)
The idea of Customer Knowledge Management (CKM) is quite new, especially linked to operations within an organization. In this context, it is required to recall 80’s worldwide concepts as Customer Relation Ship (CRM) or ...
Analysis and characterization of project management in the Colombian enterprise context
(CONIITI 2019, 2019)
The scientific literature about Project Management highlights several research works around the performance of project management, typically from an exploratory perspective, with a limited statistical sample and developed ...