Listar por tema "customer satisfaction"
Mostrando ítems 1-5 de 5
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Customer knowledge management: Micro, small and medium - Sized enterprises in Bogotá - Colombia
(Communications in Computer and Information Science, 2019)The idea of Customer Knowledge Management (CKM) is quite new, especially linked to operations within an organization. In this context, it is required to recall 80’s worldwide concepts as Customer Relation Ship (CRM) or ... -
Is Customer Satisfaction Achieved Only with Good Hotel Facilities? A Moderated Mediation Model
(Administrative Sciences, 2023)Modern hotel business models tend to split ownership of the property and its business operations. It can be assumed that a good-quality hotel facility per se can easily achieve high customer satisfaction. The purpose of ... -
Jugador de golf como segmento de clientes: la influencia del nivel de handicap y la residencia en la satisfacción del cliente y el gasto
(JURUFRA, 12/2023)La segmentación se ha demostrado como una de las mejores herramientas para facilitar el logro de objetivos por parte de las entidades deportivas. El objetivo de esta investigación fue analizar la influencia en el gasto y ... -
Jugador de golf como segmento de clientes: la influencia del nivel de handicap y la residencia en la satisfacción del cliente y el gasto
(Retos: nuevas tendencias en educación física, deporte y recreación, 2024)Segmentation has been proven to be one of the best tools to facilitate sports entities' achievement of their goals. The objec-tive of this research was to analyze the influence on customer expenditure and satisfaction for ... -
The influence of transformational and authentic leadership on the satisfaction of hotel customers in the Canary Islands
(Tourism and Hospitality Research, 01/07/2020)Leadership provides a strategy to deal with intense competition and high customer expectations in the hotel industry. This paper analyses the ability of managers’ transformational and authentic leadership to predict customer ...
