• 25 years at Knowledge-Based Systems: A bibliometric analysis 

      Cobo, Manuel Jesús; Martínez, Mª Ángeles (1); Fujita, Hamido; Herrera-Viedma, Enrique (Knowledge-Based Systems, 05/2015)
      In commemoration of the Anniversary 25th of KnoSys we present a bibliometric analysis of the scientific content of the journal during the period 1991–2014. This analysis shows the conceptual evolution of the journal and ...
    • A consensus support model based on linguistic information for the initial-self assessment of the EFQM in health care organizations 

      Moreno-Rodríguez, JM; Cabrerizo, Francisco Javier; Pérez, Ignacio Javier; Martínez, Mª Ángeles (1) (Expert Systems with Applications, 06/2013)
      The improvement of the quality of the services is one of the primary sources of competitive advantage in health care organizations. As customers typically search for higher quality of care when choosing treatments, health ...
    • A Web Information System to Improve the Digital Library Service Quality 

      Cabrerizo, Francisco Javier; Martínez, Mª Ángeles (1); López-Gijón, J.; Chiclana, Francisco; Herrera-Viedma, Enrique (Frontiers in Artificial Intelligence and Applications, 2015)
      To asses the quality of the services provided by a digital library, traditional measures, such as the size of its collection, have usually been utilized. However, service quality also has to be evaluated by considering ...