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Listar Artículos Científicos WOS y SCOPUS por autor "Vélez-Colón, Luisa"
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Client Profile of Spanish Fitness Centers: Segmentation by Loyalty and Characteristics of the Client
García-Fernández, Jerónimo; Gálvez-Ruiz, Pablo ; Vélez-Colón, Luisa (Sports Management as an Emerging Economic Activity: Trends and Best Practices, 2017)With the growth of the fitness sector, a concern for client loyalty emerges as managers recognize its importance. Loyalty is the client’s predisposition to select a preferred provider and the tendency to resist any persuasion ... -
Consumer behaviour and sport services: an examination of fitness centre loyalty
García-Fernández, Jerónimo; Gálvez-Ruiz, Pablo ; Pitts, Brenda; Vélez-Colón, Luisa; Bernal-García, Ainara (International Journal of Sport Management and Marketing, 2018)The purpose of this study was to examine the relationship between perceived quality, perceived value and satisfaction with future intentions of fitness centre clients in Spain. The sample consisted of 1,805 clients at ten ... -
Exploring fitness centre consumer loyalty: differences of non-profit and low-cost business models in Spain
García-Fernández, Jerónimo; Gálvez Ruiz, Pablo ; Vélez-Colón, Luisa; Ortega-Gutiérrez, Jaime; Fernández-Gavira, Jesús (Economic Research, 2018)A number of studies have placed at the forefront variables that predict the loyalty of clients in fitness centres. In fact, no study has analysed the differences between these variables according to business models. The ... -
El gasto económico en centros de fitness low-cost: Diferencias según fidelidad y características del cliente
García Fernández, Jerónimo; Gálvez Ruiz, Pablo ; Bernal-García, Ainara; Vélez-Colón, Luisa (Sportk : revista euroamericana de ciencias del deporte, 03/2016)Debido al incremento en el número de instalaciones y clientes, los centros de fitness están siendo examinados para comprender el comportamiento del consumidor que asiste a estas organizaciones deportivas. Por ello, el ... -
Un modelo de fidelidad según la permanencia de clientes en centros de fitness low-cost: calidad, valor, satisfacción e intenciones de comportamiento
García-Fernández, Jerónimo; Gálvez Ruiz, Pablo ; Fernández-Gavira, Jesús; Vélez-Colón, Luisa (Revista de Psicología del Deporte, 2016)Client loyalty is crucial to fitness centers. Studies have analyzed the relationship between different subjective variables and consumer behavior intentions in these types of sport services within fitness centers. Nevertheless. ... -
Testing factorial invariance of the questionnaire of evaluation of the quality perceived in sports services in Spanish, Ecuadorian and Colombian users
Gálvez-Ruiz, Pablo ; Conde-Pascual, Elena; Estrella-Andrade, Alexandra; García-Fernández, Jerónimo; Romero-Galisteo, Rita Pilar; Vélez-Colón, Luisa; Pitts, Brenda (Current Psychology, 2021)The Questionnaire of Evaluation of the Quality Perceived in Sports Services is a quantitative tool that has mainly been developed in users of public sports services. The aim of this study was to adapt the tool and determine ... -
The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers
García-Fernández, Jerónimo; Gálvez Ruiz, Pablo ; Fernández-Gavira, Jesús; Vélez-Colón, Luisa; Pitts, Brenda; Bernal-García, Ainara (Sport Management Review, 07/2017)Due to its importance in fitness centers, a number of authors have explored and analyzed loyalty. However, two characteristics not yet examined are service convenience in fitness center chains and low-cost fitness centers ...