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Customer knowledge management: Micro, small and medium - Sized enterprises in Bogotá - Colombia
(Communications in Computer and Information Science, 2019)
The idea of Customer Knowledge Management (CKM) is quite new, especially linked to operations within an organization. In this context, it is required to recall 80’s worldwide concepts as Customer Relation Ship (CRM) or ...
Design thinking application methodology for pediatric service innovation
(Communications in Computer and Information Science, 2018)
Design Thinking is defined as a methodology that facilitates the generation and implementation of innovative ideas contributing to competitiveness in the current dynamic context. The aim of this article delves into the ...
Analysis and characterization of project management in the Colombian enterprise context
(CONIITI 2019, 2019)
The scientific literature about Project Management highlights several research works around the performance of project management, typically from an exploratory perspective, with a limited statistical sample and developed ...
Non profit institutions IT governance: Private high education institutions in bogota case
(Communications in Computer and Information Science, KMO 2017, 2017)
Higher Education institutions (HEI) and non-profit institutions are relevant in the education sector because they can create a private and public value. In fact, to a great extent, the development of a country is linked ...
Analysis of WEB Browsers of HSTS Security Under the MITM Management Environment
(Springer Science and Business Media Deutschland GmbH, 2021)
The transactional websites and services on the cloud, have actually become the most used browsers, thanks to their portability and ease of use, with a significant increase in the development of cloud solutions, implementing ...
Analysis of Knowledge Management in the Context of Projects in Colombia: Subject Area: (Knowledge Management and Project Management)
(Springer Science and Business Media Deutschland GmbH, 2021)
This research work conducted a meticulous analysis about the Knowledge Management (KM) in the context of projects in Colombia, with the aim of determinate the way organizations carryout related activities and practices ...
Cybersecurity Management in Micro, Small, and Medium Enterprises in Colombia
(Communications in Computer and Information Science, 2023)
The aim of this research study is the analysis of the cybersecurity management in micro, small and medium enterprises (MSMEs or MIPYMES) in Colombia. To reach this objective, the quantitative approach methodology was used, ...