• A long-term view of knowledge agents as key enablers of environmental knowledge 

      Martínez Martínez, Aurora (1); Cegarra-Navarro, Juan Gabriel; Wensley, Anthony (Proceedings of the European Conference on Knowledge Management, ECKM, 09/2017)
      Knowledge agents are individuals who contribute to the transformation and exchange of knowledge and who make active use of the knowledge derived from relevant information. From a hotel perspective, knowledge agents are ...