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The effects of service convenience and perceived quality on perceived value, satisfaction and loyalty in low-cost fitness centers
(Sport Management Review, 2017-07)
Due to its importance in fitness centers, a number of authors have explored and analyzed loyalty. However, two characteristics not yet examined are service convenience in fitness center chains and low-cost fitness centers ...
La relación entre la experiencia de servicio, el valor percibido y las intenciones de comportamiento en clientes de actividades dirigidas
(Revista de Psicología del Deporte, 2016)
Service experience, Perceived value, Behavioural intentions, Fitness centres, Group fitness class, Virtual fitness class. ABSTRACT: Understanding the importance of the customer perception during the experience in the fitness ...
El valor percibido y la satisfacción del cliente en actividades dirigidas virtuales y con técnico en centros de fitness
(Revista de Psicología del Deporte, 2016)
En la actualidad la industria del fitness se encuentra en la senda del crecimiento. Uno de los servicios que mayor presencia está teniendo en los centros de fitness son las actividades dirigidas con técnico, las cuales han ...
Service convenience, perceived value, satisfaction, and loyalty: A study of consumers from low-cost fitness centers in Spain
(Journal of Physical Education and Sport, 2016)
The fitness sector is a growing industry worldwide. Its continued implementation of business models makes it an
attractive market to study. Precisely, the low-cost model has become popular in countries such as Spain for
...